Octofi already records how every scheduled hour is spent, by activity, team, and shift. Run a report in a click, or pull it into your BI tool to see labor cost by activity and the capacity hiding in unassigned time.
Live in two weeks. Configured by our team.
Your HR system knows how many people you employ. It doesn't know how many of their hours went to tickets, to breaks, or to nothing at all.
When a queue backs up, the fix is usually another hire, even if the hours already exist on the schedule.
Someone pulls exports from three systems, reconciles them by hand, and the numbers are stale by the time they're shared.
You can't measure what automation saves if you never knew where the hours went.
Schedules, activity statuses, and time off feed the numbers automatically, so nobody fills out a form to make the report work. Add your own demand data, like ticket or call volume, to see staffing and workload side by side.
Ready-made reports cover schedules, live status, and leave balances. Filter, run, and export to CSV, and if you need a report that isn't there yet, we'll build it.
Create a dataset, define its shape with a JSON Schema, and your ticketing or phone platform can push records straight into Octofi. Every record is validated on the way in, and only the people you choose can push to it.
Once every hour had a status, the capacity was already on the schedule.
No. Built-in reports cover schedules, statuses, and leave, export to CSV, and we build new ones on request. The open API is there when you want dashboards in your BI tool.
Any tool that can read from an API or a CSV file. Your team connects it the same way it connects other data sources.
Your BI tool applies your own rates to Octofi's scheduled and status hours, so cost stays consistent with your finance data.
Yes. Datasets give each data source its own push endpoint and JSON Schema, so ticket or call volume can sit next to your staffing data.
Yes, on Enterprise plans.
API keys and dataset push access is granted on an individual basis by your global admins.
See your own team's hours in Octofi, and what they could tell you about next quarter.
Live in two weeks. Configured by our team.